UPDATE: We absolutely strive for excellence in service. Unfortunately, we were not aware of your concerns regarding your wedding day until 2.5 weeks after your event when you emailed us, after business hours. Prior to us opening the next day, you had posted negative reviews on social media and review sites. Although you left us little time to address your unhappiness, it did not change the fact that the Events Director and I were saddened that you left Castle Farms with anything other than a great experience. We responded to your email the following morning, taking every action available to rectify the situation. We trust that our quick responses and recompensing you in less than a week from your original email shows that we do care a great deal about our clients. We are confident that our team is passionate about providing excellent service. We also firmly believe that every interaction and experience is an opportunity to learn and grow. Therefore, the team leaders have reviewed your emailed concerns and we have coached our staff with improvement points.
ORIGINAL RESPONSE: We are deeply sorry you had this experience. Thank you for bringing it our attention. The General Manager and Events Director will be in touch with you today.
Mar 01, 2017