From start to finish, I had no regrets in choosing Castle Farms as my wedding venue! With a good majority of my guests traveling from out-of-state, Charlevoix is the perfect town to host a Northern Michigan wedding in! The level of quality, attention to detail and overall incredible service that we received from beginning to end was unmatched by anyone else that I share wedding stories with. This is not a country club, golf resort, hotel or restaurant doubling as a wedding venue. Weddings are what they do and because I have personally experienced stressful weddings in the past, I knew that this was the way to go. Even though they host more than one event at a time, I never once noticed there were other happenings! They have a very well-oiled machine ready to perform its best all the time. I got a great deal for my October date and didn't even have to worry about the weather! They have back-up rain plans and I didn't even have to worry about the weather until 2 hours before my ceremony. I was relaxing in my dressing room when my Venue Coordinator, Sarah, came to check in on my weather decision (since it was a little damp out from the morning rain) and she even confirmed that my caterer, photographer, band and officiant were all set and ready to go! With a couple of my guests arriving a few minutes late, the assisting staff made sure they didn't bombard my grand entrance (which was something I hadn't even thought about) and they were seated just after everyone was settled in. Talk about the little things! You won't regret it! Because I was working with a smaller budget, I was most thankful that Castle Farms allowed me to choose my own vendors. I wasn't about to get stuck with a venue that restricts my vendor options making me pay a ridiculous $30+/person price for catering/beverages! I was able to completely customize every aspect of my wedding. How could you go wrong with that?! All-in-all, you won't regret hosting your wedding here. The grounds are incredible, the history is one-of-a-kind, your guests will remember it forever and you'll always have a romantic place to come back to for anniversaries!
Not only is Castle Farms one of the most beautiful and unique venues in Northern Michigan, they are experts at what they do. They were well organized and we didn't have to worry about a thing.
absolutely beautiful, and it keeps drawing me back....
If I could give negative stars, I would. We contracted with Castle Farms to use their facility for our wedding. They provided and required we used their venue coordinator. On our wedding day, the facility was not setup correctly and the heat system was broken. They provided a turbine heater, but that also broke 3 hours before the wedding and almost lit my husband on fire. They provided no solution and this was a February wedding, so it was very cold. They also decided to the day before our wedding throw on some hidden fees regarding the bridal suite that was not previously mentioned in any paperwork or verbally. Watch out, they will nickel and dime you for everything. The coordinator, Autumn Tall, did not follow through on numerous items during the setup and wedding, most of which were even requested on email and agreed on prior to our arrival. She acted like she didn't care that we were there and would rather flirt with her assistant, which she did often, even ignoring us to do it. She also moved our décor because she didn’t like how it looked and said it looked better her way, even after we said we liked it better the other way. During our rehearsal, she even made tasteless and offensive jokes about my husband and the pastor. It was mortifying and managed to offend everyone in the room... us, pastor, wedding party, and the parents. There were also children present. The level of unprofessionalism is astounding. The worst thing was Autumn destroyed the one moment my husband and I wanted to share, my walk down the aisle. Though we had already worked out our cues and how we wanted to stand, during rehearsal Autumn told us how it had to go, which was how she wanted. My husband had to stand outside the building - in the cold, in February - with the pastor, she would then cue them first, followed by the wedding party, the flower girls, then at last me. We rehearsed and it was that simple. On the day of the wedding, they put my husband and the pastor outside with Autumn’s assistant. They waited for the cue. After hearing nothing for a long time, our pastor said are they going to start soon. My husband then saw the entire party in the room and me, just waiting for him. He was livid and just walked in, covering his anger with a smile. I was trying to hide tears as I just walked an aisle to meet him and he was nowhere to be found. On top of all this, they brought tours to my and the bridesmaids' changing room (bridal suite) throughout the day while we tried to get ready. What if we had been getting changed?? And random strangers were just popping their head in??? And as we were packing up one of their staff stole a cupcake from us... that was for guests and us... from a different vendor whom we paid for ourselves. All the while we were packing up they complained they wanted to leave. We felt we had to watch our stuff so they didn't steal it. We paid a large amount of money to make our day amazing at Castle Farms, yet we experienced the opposite because of Autumn. She managed to take from us a moment we will now never get to experience. She made us both have a lot of terrible emotions and disappointment on what should have been one of the best days of our lives. On the first day of our honeymoon, instead of feeling such excitement we ended up in tears realizing, that was it. My husband will never get to see me walk the aisle for our wedding and I will forever remember almost being in tears when I came down because he wasn’t there.
UPDATE: We absolutely strive for excellence in service. Unfortunately, we were not aware of your concerns regarding your wedding day until 2.5 weeks after your event when you emailed us, after business hours. Prior to us opening the next day, you had posted negative reviews on social media and review sites. Although you left us little time to address your unhappiness, it did not change the fact that the Events Director and I were saddened that you left Castle Farms with anything other than a great experience. We responded to your email the following morning, taking every action available to rectify the situation. We trust that our quick responses and recompensing you in less than a week from your original email shows that we do care a great deal about our clients. We are confident that our team is passionate about providing excellent service. We also firmly believe that every interaction and experience is an opportunity to learn and grow. Therefore, the team leaders have reviewed your emailed concerns and we have coached our staff with improvement points. ORIGINAL RESPONSE: We are deeply sorry you had this experience. Thank you for bringing it our attention. The General Manager and Events Director will be in touch with you today.
I would just die to have my Michigan wedding here!!! It is everything I could possibly want!!!
If you reserve your wedding on the day of your scheduled bridal tour, you'll get 10% off your venue rental!